Our clients
We've worked for dozens of clients on hundreds of peojects since 1991, when the company was established. We're particularly pleased that much of our work is repeat business for existing clients, or for people who've moved on to new roles in different organisations.
We helped ANZ bank to get a better understanding of internet banking users, and to translate those requirements into strategic future directions.
We ran custom-designed training for their intranet developers to help them focus on their users.
We conducted usability reviews and usability testing for several internal and customer-facing applications.
Steve Pick, Practise Lead, Interaction Desgin, said: "Gerry [Gaffney] is a pleasure to work with, his work is excellent, his knowledge encyclopaedic, and his occasional renditions of Gilbert & Sullivan certainly brighten up the work environment."
LinkMe knew they needed a deeper knowledge of job hunters.
We helped them conduct a diary study ("cultural probe"), and combined the results with existing data to create personas and scenarios that could be used to define design priorities and directions. We also helped them produce and document their information architecture, and introduced them to the joys of d-i-y usability testing.
Paul Tyrrell, Development Manager, said: "InfoDesign brought about a culture shift in our company towards user centered design, allowing us to beat our competitors in terms of ease of use and member engagement."
At ACMI (the Australian Centre for the Moving Image), we helped specify and design their corporate website. We undertook user and business needs analyses, conducted design sessions, developed wireframes and information architecture, and usability tested the site through prototype stages prior to release.
Carolyn Guerin from ACMI said that: "Information and Design has helped us to focus our design efforts on the needs of our users."
We've helped this major telco in a wide range of projects, including call centre programs, and web-based customer applications such as online billing. We've reviewed or tested mobile and web-based content, as well as reviewing paper and online forms. We've worked with engineers, technicians, sales and marketing staff, as well as customers.
We conducted reviews and usability tests for Privacy Victoria's website. We also reviewed and tested the paper form used by citizens to lodge complaints about breaches of privacy.
More recently, we helped design and evaluate the online form for their survey of the use of portable storage devices.
As the report states: "The decision to make the survey an online application had data quality and efficiency benefits, but required careful up front survey construction. The survey was subjected to intensive usability testing to optimise ease of use, and thus minimise the need for Help Desk support. Information & Design Pty Ltd was contracted to guide survey development and undertake the usability testing."
Other clients have included the Coles group, Wishlist, Department of Natural Resources & Environment, CIN, Holden, Komapss, MDG, NEMMCO, Nissan, Neslon Thomson Learning, University of Melbourne, Royal Melbourne Institute of Technology (RMIT), Victorian Managed Insurance Agency (VMIA), Australian Radiation Protection and Nuclear Safety Authority (ARPANSA), the Curriculum Corporation, Lutheran Community Care, B&R Enclosures, and Monash University.
With our colleagues in Apogee - Usability in Asia we've worked for Marriott hotels, PCCW, South China Morning Post, HSBC and others.
