Introduction to Information & Design's Analysis Usability Resources

Analysis

Introduction

Usability Resources > Analysis > Introduction

Analysis is arguably the most important part of any development process.

In particular, time spent with users is enormously valuable - we try to ensure that we conduct contextual enquiry whenever possible.

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Gerry Gaffney interviews David Jaffe about the bizarre myth of customer service on the User Experience podcast.

Gerry Gaffney and Daniel Szuc's Usability Kit is now available from Sitepoint.

For usability training world-wide, visit Usability That Works.