Introduction

We have a variety of resources that you can download and use.

We've divided these into Analysis, Design and Evaluation, depending on what stage of development the individual resource is most likely to be used.

Items that don't fit neatly into these categories, or that can be applied at different stages, are under General.

Refer to the Index of Resources for a complete list.

For information about usability and design in general, refer to the Articles & Presentations area of the site.

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Gerry Gaffney interviews David Jaffe about the bizarre myth of customer service on the User Experience podcast.

Gerry Gaffney and Daniel Szuc's Usability Kit is now available from Sitepoint.

For usability training world-wide, visit Usability That Works.