Introduction to user-centred design – training course

“Helped us to look at usability problems from a user’s perspective as opposed to a developer’s perspective.”

What You Will Learn

  • The meaning of usability and user-centred design
  • The issues that people face when using web sites and software applications
  • The benefits of usability
  • How to understand users and their tasks
  • How to apply user and business needs analysis during design
  • How to evaluate the usability of a design.


  • Website and software designers and their managers
  • Business analysts
  • Marketing personnel
  • Anyone who has the task of understanding and implementing user-centred design.

This is an introductory course and is not suitable for people who are familiar with user-centred design p ractices.

Course Outline

  • What is Usability?
  • User Interface Issues
  • Benefits of Usability
  • Knowing the User
  • Design Techniques
  • Evaluation Techniques


  • One day.

We can run this course in-house for your organisation on demand.


  • None.